Refund Policy

ProMailShop Refund Policy

At ProMailShop, we stand by the quality of our products and services. This Refund Policy explains how we handle refunds, replacements, and warranty-related matters.

Returns

We do not accept returns. However, you may be eligible for a refund if your order has not yet been fulfilled, shipped, or delivered (based on carrier tracking). To process your request, we require proof of purchase—typically your order number.

30-Day Money-Back Guarantee

We want you to be fully satisfied with your purchase. If you’re not happy with your order, you can request a refund within 30 days of receiving it.

To qualify for a refund:

  • The product must not be damaged, configured, or customized by you.

  • It must be in clean and original condition

  • The refund request must be made within 30 days of delivery.

Refunds will be issued as:

  • A full refund to your original payment method,

  • An exchange for a product of equal value, or

  • A store credit.

Customers are responsible for any return shipping (if applicable).

Requests made after 30 days, or for products that have been altered or damaged, may not be accepted.

Damaged or Non-Working Products

If your product arrives scratched, damaged, or defective:

  • Include a clear photo or video as proof.

If the product is confirmed to be damaged or faulty:

  • We will offer a free replacement (not a refund).

Product Activation Issues

If you’re having trouble activating your NFC-enabled ProMailShop product, our team is here to help. Most issues can be resolved quickly with simple guidance.Email us at [email protected] with your order number and a description of the issue.

If, after troubleshooting, the product still doesn’t work as intended, and it’s within the 30-day window, you may be eligible for a refund.

Warranty

If your ProMailShop product stops working after several months of normal use, you may be eligible for a free replacement under our warranty.

Please contact us at [email protected] for further assistance.

Refund Processing

If your refund is approved:

  • We’ll notify you by email.

  • Refunds are processed within 2–4 business days and returned to your original payment method.

Missing or Late Refunds

If you haven’t received your refund:

  • Recheck your bank account or credit card.

  • Contact your credit card provider—it may take time for the refund to post.

  • Contact your bank—processing times can vary.

If you’ve done all of this and still haven’t received your refund, please email us at [email protected]

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are not refundable.

Exchanges

We do not accept exchanges.

Shipping

We do not accept physical returns, so no shipping information is required unless specifically requested during a refund or replacement process.

Contact Us

If you have any questions about your order, refund eligibility, or need support, please reach out to:
📧[email protected]

We've got the perfect tools for your success. Join us today and empower toward excellence

© 2025 ProMailShop. All rights reserved.